right of withdrawal
You have the right to withdraw from the purchase contract within 14 days without giving a reason.
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must send us (Leselles, Scheideweg 39c, 20253 Hamburg, email: email@example.com, phone no. 04050090912) a clear statement (e.g. via email) of your decision to withdraw from the purchase contract , to inform.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke the purchase contract, we have all payments that we have received from you (except shipping costs) immediately and at the latest within 1 days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. No refund will be granted for goods that are not returned properly or not in the original packaging and are therefore not suitable for resale (knotted necklaces, bracelets). The same applies to rings that have been pressed together too tightly and lose stones as a result, despite the indication of the adjustment options (enclosed with every order).
Exclusion of the right of withdrawal
Products that have been pierced (ear jewellery, earrings) cannot be returned for hygienic reasons.
The right of return does not exist for products for which an individual selection or determination by the consumer is decisive or which are clearly tailored to the needs of the consumer. This includes all types of engraving.
Surprise boxes, which are offered due to a discount campaign and are therefore only available for a limited time, cannot be exchanged.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in the original packaging. We will not accept returns of candles that have been lit or show signs of use.