You want to return a piece of jewelry?

You have the right to return the goods without giving reasons within 14 days of receiving your order.

The The processing time of returns is a maximum of 14 working days.

Please remember that we do not take back products with defects. In the rare event that your piece of jewelry has a defect, please contact This way we can solve the problem in advance



How to send a return:

Please write down the following information on a piece of paper and enclose it with your return:

- names
- Four-digit order number
- the reason for the return

Send the return to:
Poppenbuettler Hauptstr. 54a
22399 Hamburg, Germany


Please note that we do not bear the costs for the return shipment at the moment and your parcel must be sufficiently franked.

WWe also advise you to keep the postal receipt of your return so that you have proof of your parcel should your parcel not reach us.

For orders that do not reach us within 14 days of the date of delivery, no refund will be made. Our surprise boxes as well as stabbed products (earrings) are excluded from exchange. Please note the applicable right of withdrawal:

After receiving the goods, you have 14 days to register the return.

Please remember to return the jewelry in the original packaging.

In the rare event that the product has a defect, please contact us in advance by email.