Would you like to return a piece of jewelry?

You have the right to return your order within 14 days after receipt without giving a reason.

Please note that we do not have any confirmation of receipt. You will only receive an email from us once the return has been processed.

The processing time of returns is a maximum 14 business days.

Please remember that we do not take back defective products. In the rare event that your piece of jewelry has a defect, please contact us This way we can clarify the problem in advance



How to send a return:

Please note the following information on a piece of paper and enclose it with your return:

- name
- Four-digit order number
- the reason for the return

Send the return to:
Gärtnerstraße 7b
25469 Halstenbek


Please note that we do not yet bear the costs for the return and that your package must be sufficiently stamped.

We also advise you to keep the postal receipt for your return so that you have proof if your package does not reach us.

No refund will be made for orders not received by us within 30 days of the delivery date. Our surprise boxes and pierced products (earrings) are non-returnable. Please note the applicable right of withdrawal:


After receiving the goods, you have 14 days to register the return.
Please remember to return the jewelry in the original packaging.
In the rare event that the product has a defect, please contact us in advance by email.