Would you like to return a piece of jewelry?

You have the right within 14 days after receipt of your order to send the goods back without giving a reason.

Please note that we do not have any confirmations of receipt. You will only receive an email from us as soon as the return has been processed.

The Processing time of returns is a maximum 14 working days.

Please remember that we do not take back products with defects. In the rare event that your piece of jewelry has a defect, please contact us So we can clarify the problem in advance



How to send a return:

Please write down the following information on a piece of paper and enclose it with your return:

- names
- Four-digit order number
- the reason for the return

Send the return to:
Poppenbüttler Hauptstr. 54a
22399 Hamburg


Please note that we do not currently bear the costs for the return and that your parcel must be sufficiently franked.

We also advise you to keep the postage receipt of your return so that you have proof if your package does not reach us.

No refund will be given for orders that do not reach us within 30 days of the delivery date. Our surprise boxes and pierced products (earrings) cannot be exchanged. Please note the applicable right of withdrawal:

After receiving the goods, you have 14 days to register the return.

Please remember to return the jewelry in the original packaging.

In the rare event that the product has a defect, please contact us in advance by email.