Yes, of course! You will receive a shipping confirmation from us. This also includes a tracking number from DHL.
CAN I TRACK MY ORDER?
HOW LONG DOES DELIVERY TAKE?
- Duration: 3-5 business days
- Standard shipping €2.90
- Free shipping for orders over €60
- Duration: 5-7 business days
- Standard shipping €5.90
- Free shipping for orders over €80
International (US, Canada , Australia & Non-EU)
- Duration: 14 working days
- Standard shipping €6.90
- Free shipping for orders over €100
HOW MUCH IS THE SHIPPING?
Shipping in Germany costs 2.90€ per order, from an order value of 60€ you pay no shipping costs.
WHAT PAYMENT METHODS DO YOU OFFER?
You can pay in our shop with a credit card, Paypal, instant transfer or buy your jewelry with Klarna on account.
WHERE CAN I ENTER MY DISCOUNT CODE?
You can find the field for the discount code in the check-out under "View order summary".
DO I HAVE TO PAY CUSTOMS FEES?
Import duties and taxes apply to orders outside the EU and are not included in the product price or shipping costs. Unfortunately, we do not cover the costs and cannot calculate them in advance. Since import duties and taxes vary from country to country, we recommend contacting your local customs office for more information before ordering.
CAN I RETURN THE PRODUCTS?
Basically, it is not a problem if you want to withdraw from the purchase of a product and send the goods back to us. The deadline for this is 14 days after purchase. Please note the terms and conditions in the Right of withdrawal.
HOW DO I REGISTER A RETURN?
HOW LONG DOES THE REFUND TAKE?
We are hurrying. Promised! As a rule, the corresponding refund will be made within 14 days after we have received your return.
WHAT HAPPENS IF MY ORDER IS SENT BACK TO YOU?
If the transport company sends the shipped goods back to us because delivery was not possible, the customer bears the costs for the unsuccessful shipment. This happens, for example, if the item is refused, the item is not picked up at the post office, incorrect address or name information is not answered on the bell (the name of the recipient must be identical to the name on the mailbox). If you want us to redeliver the shipment, you must also pay the shipping costs incurred.
WHAT MATERIAL IS THE JEWELRY MADE OF?
Our jewelry is made of 925 silver (with 18K real gold alloy). You can find all information here: Material
IS THE JEWELRY NICKEL FREE AND WATER RESISTANT?
Yes, our jewelry is nickel free and waterproof. For a long life, however, we recommend removing it before showering/bathing.
WHAT SIZES ARE THE RINGS?
Some of our rings are adjustable in size, so they can easily be adapted to any finger! Other rings are sizes 52,54,56 US: 6,7,8
HOW DO I BEST CARE FOR THE JEWELRY?
Although our pieces of jewelry are made of high-quality material, we recommend taking them off when showering or exercising so that they can shine as long as possible. If you want to clean your jewelry, it is best to use our jewelry care cloth.
HOW CAN I BECOME A LESELLES DEALER?
Do you have further questions?
Then please send us an email email@example.com
We will help you as soon as possible!