My order

CAN I TRACK MY ORDER?

Yes, of course! You will receive a shipping confirmation from us. This also includes a tracking number from DHL.

HOW LONG DOES DELIVERY TAKE?

Germany

  • Duration: 3-5 working days
  • Standard shipping € 2.90
  • Free shipping for orders over € 60

 

EU

  • Duration: 5-7 working days
  • Standard shipping € 5.90
  • Free shipping from 80 € order value

 

International (US, Canada, Australia & Non-EU)

  • Duration: 7-10 working days
  • Standard shipping € 6.90
  • Free shipping from 100 € order value

HOW MUCH IS THE SHIPPING? 

Please check our shipping page for all prices: https://www.leselles.de/en/pages/lieferung-rucksendung.

WHAT PAYMENT METHODS DO YOU OFFER?

You can pay with credit card, PayPal, direct transfer, Apple pay, Amazon pay or buy your jewelry with Klarna on account.

WHERE CAN I ENTER MY DISCOUNT CODE? 

The field for the discount code can be found at check-out under “show order summary. ”

DO I HAVE TO PAY CUSTOMS FEES?

Import duties and taxes apply to orders outside the EU and are not included in the product price or shipping costs. Unfortunately, we do not assume the costs and cannot calculate them in advance. Since import duties and taxes vary from country to country, we recommend contacting your local customs office for more information before ordering.

 

Return

CAN I RETURN THE PRODUCTS?

Basically, it is not a problem if you want to withdraw from the purchase of a product and send goods back to us. The deadline for this is 14 days after purchase. Please note the terms and conditions in the right of withdrawal.

HOW DO I REGISTER A RETURN?

You can find all information about returns here: https://www.leselles.de/en/pages/ruecksendungen

HOW LONG DOES THE REFUND TAKE?

We are hurrying. Promised! As a rule, the corresponding refund will be made within 14 days after we have received your return.

WHAT HAPPENS IF MY ORDER HAS BEEN RETURNED TO YOU?

If the transport company sends the goods back to us because delivery was not possible, the customer bears the costs for the unsuccessful shipment. This happens, for example, in the event of a refusal of acceptance, failure to pick up the consignment at the post office, incorrect information on the address or name not on the doorbell (the name of the recipient must be identical to the name on the mailbox). If you want us to deliver the shipment again, you will also have to pay the shipping costs.

OUR JEWELRY

WHAT MATERIAL IS THE JEWELRY MADE OF?

Our jewelry is made of 925 silver (with 18K real gold). You can find all information here: material

IS THE JEWELRY NICKEL FREE AND WATERPROOF?

Yes, our jewelry is nickel-free and waterproof. For a long life, we recommend taking it off before showering / bathing.

WHAT SIZES ARE THE RINGS?

Some of our rings are adjustable in size, so they can be easily adapted to each finger! Other rings are in sizes 52,54,56 (6,7,8)

HOW DO I BEST CARE FOR MY JEWELRY?

Although our pieces are made of high quality material, we recommend taking them off when showering or exercising to enhance their durability. If you want to clean your jewelry, it is best to use our jewelry cleaning cloth.

FURTHER INFORMATION

HOW CAN I BECOME A LESELLES DEALER?

Please visit https://leselles.faire.com/user/sign-up for more

Do you have any further questions?

Then send us an email kontakt@leselles.de

We will help you as soon as possible!